At Instal Electroclima SRL, customer satisfaction is our top priority. We understand that sometimes you may need to return a product or request a refund. This policy is designed to meet global standards, including Google Merchant Center guidelines, ensuring transparency and trust.

1. Return & Refund Eligibility

  • Physical Products: Items must be returned within 30 days of receipt, in new, unused, and original condition, with all original packaging and accessories included.
  • Digital Products: Refunds for digital products may be issued within 30 days of purchase if the product has not been downloaded, accessed, or activated.
  • Services: Refunds for services are considered on a case-by-case basis and may depend on the extent of service provided.

2. Proof of Purchase

To process any return or refund, we require a valid order ID or receipt. Please provide this information when submitting your request. This ensures a smooth and efficient process.

3. Refund Options

Refunds will be issued using one of the following methods based on your preference:

  • Store credit.
  • Original payment method.

Please note that refund processing may take 7-10 business days to appear in your account, depending on your financial institution.

4. Return Shipping

Customers are responsible for all return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for your returns. Instal Electroclima SRL is not liable for lost or damaged return shipments.

5. Non-Returnable Items

Items explicitly marked as non-returnable at the time of purchase are not eligible for returns or refunds. Digital products that have been downloaded, accessed, or activated are also non-refundable.

6. Global Coverage

Our refund and return policy applies globally, regardless of your location. If there are region-specific requirements or restrictions, they will be clearly outlined at the time of purchase.

7. How to Initiate a Return or Refund

To initiate a return or refund request, please contact us at:

  • Address: Str. Vulturului nr. 8, lot 1, Constanța, Romania
  • Phone: +40 723 637 077
  • Email: office@smartknx.eu

Provide your order ID and the details of your request. Our team will respond within 3 business days with further instructions.

8. Exceptions & Special Cases

We strive to accommodate all reasonable requests; however, the following exceptions apply:

  • Refunds for services already rendered will be evaluated on a case-by-case basis.
  • Items damaged due to misuse or neglect are not eligible for returns or refunds.

9. Questions or Concerns

If you have any questions about our refund and return policy, please don’t hesitate to contact us at office@smartknx.eu or +40 723 637 077. We are here to assist you.

Thank you for choosing Instal Electroclima SRL. We value your trust and business!